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Financial Services
Customer Satisfaction Measurement
Benchmarking Association™ is an association of financial services
companies that conducts benchmarking studies to identify practices
that improve customer satisfaction and the overall operations of
members.
Mission
To identify "Best in Class" business
processes, which, when implemented, will lead member companies
to exceptional
performance as perceived by their customers.
Objectives
To conduct benchmarking studies of important business processes
that are related to customer satisfaction.
To create a cooperative environment where full
understanding of the performance and enablers of "best in class" business
processes supporting customer satisfaction can be obtained
and shared at reasonable cost.
To use the efficiency of the association to obtain data on
customer satisfaction and related best practices from companies
inside and outside the financial services industry.
To support the use of benchmarking to facilitate process improvement
and the achievement of superior customer satisfaction.
Membership
Company membership will be considered with
respect to compliance with FSCSMBA™ mission, goals and
operating guidelines, as well as qualification of the organization
within the scope of
membership.
Participation in specific efforts will be optional and open
only to members with costs shared by the participants.
We reserve the right to review membership applications
and to make the final decision whether or not to accept any application.
Consulting firms are ineligible for membership.
Benefits
of Membership
Studies:
FSCSMBA™ will identify and present to members
opportunities to participate in Benchmarking studies on various
topics addressing
issues of importance in the customer satisfaction measurement
area.
There are two types of Benchmarking studies provided:
- Association studies are offered to the membership as a whole
with costs divided.
- Single company sponsored studies addressing the interests
of one member company can be offered to other selected members
for no fee.
The association will also support customer satisfaction measurement
benchmarking efforts:
- Research - Access public and private databases.
- Identify study participants - Top companies in and outside
the association.
- Collect data - Manage response collection with the participants
as a third party.
- Lead site visits - Structured with best participants.
Roundtables:
Interest group roundtables can be organized throughout the
year. Members will pay a nominal fee to join real and virtual
roundtable discussions that address specific issues.
To become a member click below.
On-Line
sign up application
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Current Benchmarking Initiatives
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To
find out more
information:
Call (281) 440-5044
or
click here for email
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